Return Policy

Refund & Return Policy for House of Riddhi

Effective Date: May 14, 2026

At House of Riddhi, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

We accept returns and exchanges for eligible products under the following conditions:

• Item must be returned within 7 days of delivery
• Product must be unused, unwashed, and undamaged
• Original tags, packaging, and invoice must be included
• Products purchased during special sales or clearance offers may not be eligible for return
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2. Non-Returnable Items

The following items are generally not eligible for return or exchange:

• Innerwear
• Accessories
• Customized products
• Items marked as “Non-Returnable”
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3. Exchange Policy

Customers may request an exchange for:

• Size issues
• Damaged products
• Wrong item received

Exchange requests are subject to stock availability.

4. Damaged or Incorrect Products

If you receive:

• a damaged product,
• defective item,
• or wrong order,

please contact us within 48 hours of delivery with:

• order details,
• clear photos/videos of the product,
• packaging images.
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5. Refund Process

Once the returned product is received and inspected:

• Approved refunds will be processed within 5–7 business days
• Refunds will be credited to the original payment method
• COD order refunds may be processed via bank transfer or UPI
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6. Return Shipping

• Customers may be required to pay return shipping charges unless the return is due to:
  • damaged product,
  • wrong product,
  • or seller-side issue.
  •  

7. Cancellation Policy

Orders may be cancelled before dispatch.

Once shipped, orders cannot be cancelled and will fall under the return policy.

8. Refund Delays

Refund timing may vary depending on:

• banks,
• payment gateways,
• UPI providers,
• or card issuers.
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9. Contact Us

For return, refund, or exchange requests:

Business Name: House of Riddhi
Phone: +91 891 011 4067
Email: info@houseofriddhi.co.in